Return Policy
At Fries Tallman, customer satisfaction is important to us. We understand that sometimes products need to be returned, exchanged, or adjusted due to changes in project requirements. Our return policy is designed to make the process as straightforward as possible while ensuring fairness for all customers.
To be eligible for a return, products must generally be:
Certain products may be subject to additional restrictions or may not be eligible for return.
Some products may not qualify for return, including:
Please speak with a member of our team if you have questions about the return eligibility of a specific product.
Special order items, custom millwork, custom doors, windows, and other made-to-order products may be subject to supplier return policies and restocking fees. In many cases, these products cannot be returned once an order has been placed.
We encourage customers to carefully review all specifications before finalizing special orders.
Approved returns may be refunded to the original method of payment or issued as a store credit, depending on the circumstances and timing of the return. Processing times may vary based on payment method and product type. Customers must take Return Slip to the store to receive credit.
If you receive damaged, defective, or incorrect merchandise, please contact your local Fries Tallman location as soon as possible. Our team will work with you to resolve the issue and determine the appropriate replacement, exchange, or credit options.
If you have questions about a return, exchange, or warranty-related concern, please contact your local Fries Tallman Lumber location. Our knowledgeable team is committed to providing exceptional customer service and helping you find the best solution.
For additional information regarding returns, special orders, and warranty inquiries, please speak with a member of the Fries Tallman team before making your purchase.
Customers must take Return Slip to the store to receive credit.